CUSTOMER SERVICE POLICY

Customer Service

Classy Closet Boutique wants you to have an exemplary shopping experience with us. We want to keep our customers happy so we will do what we can within reason to make this possible.

We do our best to keep our items inventory up to date, so we are not responsible if our system did not post the item as out of stock. We apologize in advance if this happens.

If you would like to get in touch with us for any reason or you have an issue, you can reach out to us. Email: classyclosetboutiquellc@gmail.com  put Customer in the subject

Phone# 855-500-6711

 

Return Policy

To be eligible for a return or an exchange on Clothing and/or Accessories, all original tags must be attached in its original placement as well as the item must be returned with its original tags. Any item sent to our facility with stains (makeup, deodorant, etc.) or damaged will not be accepted.

If you return merchandise after 14 days of receiving, a store credit will be applied. 

For hygiene reasons, all of the following items, but not limited to, are final sale items: bodysuits, swimsuits, bralettes, earrings, face-masks and sunglasses.

 

FINAL SALE ITEMS

All items purchased with code FINALSALE____ are FINAL SALE items. Selected promotions/sales sent via email or promoted via social media or displayed on website banners will indicate if the promotion/sale is final sale. CCB reserves the right to modify or cancel any promotion/sale at any time without notice. Orders that exceed our returns and exchange time frame are also final sale. Any final sale item received for a return or exchange will not be honored and a re-shipping fee will be applied.

 

 

EXCHANGES

We offer exchange options if the merchandise as stated above, all original tags must be attached in its original placement as well as the item must be returned with its original tags. Any item sent to our facility with stains (makeup, deodorant, etc.) or damage will not be accepted.

If you return merchandise after 14 days of receiving it, a store credit will be applied. 

Once your package is received your exchange will be fulfilled and an email is sent to you containing the details for your exchange. If your desired item is not available when your package is processed an email is sent to you confirming your options. All exchanges are shipped back to our customers with free standard ground shipping with the carriers UPS or USPS.

 

REFUNDS

Please note, that refunds are issued for the item cost excluding any shipping expense and they are processed back to the original form(s) of payment used for the order. Once we have received your return, the items eligible for a refund will be credited back within 5 to 7 business days and you will receive a confirmation email.  If your return order exceeds $500, there will be a 15% restocking fee applied to your return sum. Shop Pay, Klarna and Zip refunds are issued once the returning item(s) are received and then processed. This could take 5-10 days.